Reference

Legal terms for India accounts

qp1128 sets out how we handle account data, local access and request channels for India.

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qp1128 Legal terms for India accounts
REQUEST ROUTES

Where to send legal requests

If you need a legal change, a correction or a copy of the records we hold, send the request through the channel that matches your account.

Policy email Send written requests to our policy inbox with your registered email, phone number and the account detail you want changed. We use it for corrections, access requests and written complaints tied to your account record.
In-account chat Open chat from your account when you need a quick check on a legal issue, a blocked access case or a payment record query. We will ask for identity checks before we discuss private data.
Postal request Use post if you want a signed request trail for a record correction or deletion request. Include your full name, account email and the exact change you want, so we can match the file.
DATA HANDLING

Data, cookies and account controls

We keep the legal side of the account clear by separating public pages, wallet records and private support threads.

Data handling

We only use the details needed to run the account, process payments and answer legal requests. When a request is closed, the file remains stored for the period needed under local law and internal audit rules.

Cookie control

Cookies help us keep your session active, remember language choices and reduce repeated checks on the same device. Clearing them may end a session, but it will not remove account records or legal request logs.

Security checks

If a password reset, device change or payout edit looks unusual, we may ask for extra proof before acting. That protects the account file and helps us avoid changes made by someone else.

Record retention

We keep payment logs, support threads and identity checks only as long as needed for law, dispute handling and account safety. After that period, the records are archived or removed under our retention rules.

Change requests

You can ask us to correct, export or remove details that belong to you. Send the request from the account email, include the exact field you want changed and wait for verification before we proceed.

Contact path

For legal requests, use the channel that matches the type of record involved. Email suits written requests, chat works for urgent access issues and postal mail creates a signed trail.

Questions on legal handling

These questions cover access, data use, corrections and how to reach us for a legal request. If local law limits access in your state or territory, the relevant page or action stays hidden. When you contact us, use the email or phone number on your account so we can match the request quickly and keep the file accurate.

Yes. If a state or territory has limits, we keep the affected page or action hidden there. Where local law permits access, the same account rules and legal checks apply.

We keep only the records needed for account handling, payment tracing, support history and dispute checks. That can include contact details, device markers and transaction logs for the period allowed by law.

Yes. Send the exact field you want changed, the current value and the new value from the email on your account. We verify ownership before we update the record.

Cookies help us keep your session active, remember language choices and reduce repeated verification on the same device. They do not replace account checks, and you can clear them in your browser.

We keep records for the period needed for law, dispute handling and account safety. After that period, they are archived or removed under our retention rules and partner obligations.

Email suits written requests, chat works for urgent access problems and postal mail helps when you want a signed trail. Include your account details so we can verify the file.

Tell us as soon as possible through the same contact path. We may pause the request until ownership is clear, then continue with the updated details on file.

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